Beauty First Spa - Oakville Place
Unclaimed
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240 Leighland Ave floor 2 unit 139A, Oakville, ON, Canada
Reviews from the web
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543 reviews
ROMW
1 review
Reviews
Have We Lost the Sense of Customer Service?
I had a 3:05 p.m. appointment (May 20) at the Beauty First Brow + Wax location in Oakville Place, where I’ve been a customer on six previous occasions for eyebrow waxing and shaping.
My appointment was with Aman. When I arrived, three employees - including Aman - were gathered at the reception desk engaged in a conversation. I was asked to take a seat. In the waiting area, I noticed three other guests were also waiting for service.
As I was in a rush, I returned to the reception desk to ask about the expected wait time. The same three employees were still talking. I was then told to sit at a workstation, where I waited another 3–4 minutes while they continued their conversation. At this point, my appointment time was already more than 10 minutes past.
Aman eventually approached her workstation with no apology, no acknowledgment of the delay, and immediately began the service. To my surprise, I later learned from the website that she is the Manager of this location.
If this is the level of service the manager herself demonstrates - lack of professionalism, disregard for appointment times, and no respect for the customer - then it speaks volumes about the standards of this location.
I will not be returning to this Beauty First location or the brand in the future. There are many spas offering these services, and my business will go to those who value their customers and uphold basic service standards.
I had a 3:05 p.m. appointment (May 20) at the Beauty First Brow + Wax location in Oakville Place, where I’ve been a customer on six previous occasions for eyebrow waxing and shaping.
My appointment was with Aman. When I arrived, three employees - including Aman - were gathered at the reception desk engaged in a conversation. I was asked to take a seat. In the waiting area, I noticed three other guests were also waiting for service.
As I was in a rush, I returned to the reception desk to ask about the expected wait time. The same three employees were still talking. I was then told to sit at a workstation, where I waited another 3–4 minutes while they continued their conversation. At this point, my appointment time was already more than 10 minutes past.
Aman eventually approached her workstation with no apology, no acknowledgment of the delay, and immediately began the service. To my surprise, I later learned from the website that she is the Manager of this location.
If this is the level of service the manager herself demonstrates - lack of professionalism, disregard for appointment times, and no respect for the customer - then it speaks volumes about the standards of this location.
I will not be returning to this Beauty First location or the brand in the future. There are many spas offering these services, and my business will go to those who value their customers and uphold basic service standards.
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