Boyd Moving & Storage

AVOID, AVOID, – Long but worth the read. Good reviews mean nothing if you’re not taken care of when things go wrong. I liked my contact in the office and went with my gut.

July 10th, our move started well — the team inspected all the walls both before loading and at the new house before unloading. Good start but unfortunately, went downhill. The move took as long as our move from Montreal two years earlier, including a 2½-hour drive. This move was a
5 minute drive from where we were living.

It became clear that our antique furniture was mishandled:

My buffet was gouged and a piece broken off the back.
The roller ball from an antique table leg fell off and was lost. I asked them to check the truck; the response was “It’s dark.” I asked them to let me know the next day — never heard back. My husband’s desk had a piece broken off. Too many things to list. Several other items were broken. Boxes were well-labeled, but mostly ignored. Here’s where some of them ended up:

Cutlery box → office upstairs
Pantry items → furnace room
Fancy glasses → upstairs hallway
Bathroom box → office upstairs
Master closet items → office upstairs
Office supplies → kitchen counter
Living room décor → upstairs office cupboard
Bedroom → furnace room

When I couldn’t find my cutlery box and asked the team leader for help, he literally said: “Nope, it’s late. We’re done. Deal with the office.” That summed up the attitude perfectly. I still tipped them and said it would have been more. Some boxes weren’t found for a long time.

One of the movers even said, “It was a bad day.” —

It added so much stress especially that boxes couldn’t be located. One imoportant box labelled Bedroom wasn’t found for over 3 days.
It was finally found in the furnace room behind a table that the box wasn’t visible.

The Aftermath

I followed the office’s request and sent a detailed email with pictures, copied many people. Then… silence.

July 23 – I asked if they could check for a missing box. No response.
September – told they’d send someone assess the furniture repair,and did but then nothing. By then, I had already followed my bank’s advice after being refused asking to a partial paymenht, submitted all documentation, and they agreed I was justified — so the payment was reversed. That finally got the company’s attention.

When they contacted me in November they said they couldn’t resolve anything “until payment was made.” I told them I would love to pay my but no one had gotten in touch to actually resolve anything or answer questions.. That was the last straw and I spoke with an owner, who was shocked by the breakdown in communication. and other things that happened. He reduced the bill by $300 and sent someone to repair the furniture.

They were also supposed to:

Install a new roller ball on my table which I supplied btw. Steam clean the upholstered part of my slat bed and realign it. Assess wall chips left by the movers and repair. Arranged for movers to come do this. But it was never clear who was responsible for what.bThe steam cleaning wasn’t done by them nor the person who came to assess the wall. One mover even commented he “has bad days all the time.” I told him: That’s not what customers want to hear.It was arranged for 10:30 and got texted before 8:00 they were on the way. I re-arranged the time again.

When I relayed that to the owner, he suddenly decided to cut off communication, even after emailing asking him to call. He claimed the wall and mattress issues “weren’t move-related. even after our discussion” They sent $100 and stopped responding completely. All businesses have problems and it’s all how it’s solved that the story gets told.

Final Thoughts

This whole experience has left a terrible taste in my mouth. Many details are left out, but in short — the lack of responsibility, poor communication,
and dismissive customer service were unacceptable.

Please, avoid this company. read less