CARSTAR Halifax
Unclaimed
-
280 Horseshoe Lake Dr, Halifax, NS, Canada
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Carstar Bayer's Lake had my car for 3 weeks doing some body work as a result of an accident that was not my fault. I've had this Hyundai Kona EV for 2.5 years and bought it brand new. During those 2.5 years, I never had any issues with the charging port. Immediately after getting the car back from Carstar, my charger got stuck in the charging port and would not release. Carstar sent a mechanic out to release it but he used excessive force both in getting the charger out (didn't work) and then yanking aggressively on the override release cable. It finally released but this is not normal. Bringing it to the Hyundai dealership confirmed that the actuator was seized and the override release cable had excessive play, all things that only showed up after Carstar had the car. The chances of this happening randomly, without Carstar's fault, are 0.000123% (=1/900x1/900; 900 are the days I've owned the car) and do not include the tiny chance of these parts failing spontaneously. Even so, Carstar does not take responsibility for the costs of repair or my rental. I am furious! It claims this is normal wear and tear despite Hyundai calling this a very rare repair and the car only being 2.5 years old. This is an unethical, horribly run business and I will certainly be taking them to court.
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