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Just had the worst customer service experience with Charlie at Chemali Automotive Inc today.
Was having issues with the right headlight of my Porsche Cayenne S. Brought the car to Chemali last Monday and Charlie identified after 10 minutes that the ballast wasn't functioning.
Ordered new ballast through Amazon and scheduled an appointment today to replace the ballast. Could've replaced the ballast by myself but wanted to give Chameli their fair share for identifying the problem. Today Charlie started working on my car without even giving a quote.
When I asked how much it would cost, he said $100. Imagine paying $100 for 20 minutes work (10 minutes for identifying the problem last week and 10 minutes for replacing today)? When I asked if the price can be lowered, Charlie lost his temper completely. He rammed the new ballast on his work table and drove my car out of his garage like crazy. When I was getting into the car passing him, he asked me not to come back again. Hello, hello? Who is coming back to your cheap filthy garage again if you behave like that with clients? This guy needs to be thoroughly taught how to deal with valued customers. The worst garage in the town. They don't deserve a 1 rating even. DO NOT GO THERE!
Was having issues with the right headlight of my Porsche Cayenne S. Brought the car to Chemali last Monday and Charlie identified after 10 minutes that the ballast wasn't functioning.
Ordered new ballast through Amazon and scheduled an appointment today to replace the ballast. Could've replaced the ballast by myself but wanted to give Chameli their fair share for identifying the problem. Today Charlie started working on my car without even giving a quote.
When I asked how much it would cost, he said $100. Imagine paying $100 for 20 minutes work (10 minutes for identifying the problem last week and 10 minutes for replacing today)? When I asked if the price can be lowered, Charlie lost his temper completely. He rammed the new ballast on his work table and drove my car out of his garage like crazy. When I was getting into the car passing him, he asked me not to come back again. Hello, hello? Who is coming back to your cheap filthy garage again if you behave like that with clients? This guy needs to be thoroughly taught how to deal with valued customers. The worst garage in the town. They don't deserve a 1 rating even. DO NOT GO THERE!
I’ve had Chemali Automotive work on my Land Rover Sport and Mercedes CLS 550, and I’m very impressed. They exceeded my expectations and can handle any issue I may have with my high-performance vehicles. I highly recommend them to anyone in the Chatham Kent area. Bob
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