Family Pet Hospital

I would like to thank the staff of Family Pet Hospital in taking care of my injured cat Missy. Even though the injury required surgery the Veterinarian kept me up to date as the day progressed on the condition up to the decision to operate. The friendly staff and medical team was exceptional. Costs were lower than average for injury to pet. Highly recommend this location for pet care.
C. Sue

Have been coming to FAMILY PET HOSPITAL SINCE 2010***, and attended to by DR GREWAL, whom I speak highly of... Had an ujnfortunate experience while picking up the drugs for my chihuahua. I called into the office in A.M and was told the drugs would be there, I questioned in my mind as the receptionist at the other end, doubtful/EVASIVE, again I questioned her as to how much quantity was on hand with drug...I appeared AUG 5th 2024 @ 1320 and was met with a somewhat rude/inexperienced person wearing light outfit, who questioned me as to my calling in as IT DID NOT SHOW UP ON SCREEN !!!! . A good 5 minutes to double check her screen and again could not find my earlier call. She then proceeded to ASK FOR MY CREDIT CARD AND PUT IT THROUGH ***BEFORE*** SHE GOT THE SAID DRUGS AS ABOVE !!!!! I PAID ***ONLY*** to FIND I WAS OVERCHARGED !!!!!.... The gal beside her with braids ATTEMPTED TO FIX THE ERROR. THE FIRST GAL THEN DISAPPEARED IN A HURRY/DIONNE....I TOOK THE DRUGS ASIDE AND PROCEEDED TO DO MY OWN CALCULATIONS ONLY TO FIND THE $$$ERROR$$$ WAS NOT*** FIXED.....I AGAIn, went back to the desk and had the pigtail gal FI|NALLY RECTIFIED....The gal sitting beside the pigtail who by the way entered her name on the receipt as FAM|ILY HOSP AND NOT HER OWN NAME.....The gal sitting beside her with FRIZZY HAIR SPOKE UP IN HER DEFENSE.......I ASKED TO SPEAK WITH DR GREWAL AND WAS TOLD< NOT AVAILABLE......I ASK YOU, WHY HAVE INEXPERIENCED PERSONNEL AT THE FRONT DESK, |OBVIOUS THEY ARE NOT FAMILIAR WITH THE COMPUTER AND DETAILS OF......MY CHART CLEARLY STATES IN BLACK AND WHITE WHAT MY MONTHLY BILL IS WITH THE TWO DRUGS GABAPENTIN &&& TRAMADOL.... IT IS THE ***PRINCIPLE OF THE MATTER THAT COUNTS ***.... Is is that they become TOOOO FAMILIAR AND LAX ??? ...I, again a client since 2010.... I have every right to call them when an entry is not right and if they felt put out, TOO BAD.....TOO MANY PERSONS OUT THERE THAT ARE** COMPETENT, THE STAFF FORGET THAT THEY CAN BE REPLACED......TAKE THEM ASIDE AND REMIND OF... THANKYOU FOR HEARING ME !! .....THE OLD SAYING OF.......THE FRONT DESK REPRESENTS THE ENTIRE OFFICE AND SO TRUE...FOOD FOR THOUGHT..... IF THE TABLES WERE TURNED THEY TOO WOULD SPEAK UP.

Word of CAUTION .. your pets deserve better!
Originally I gave this business a 5 star rating based on the fact that we were taking our dog in for non invasive services such as nail trims and picking up his food and insulin over the last couple years. Our dog needed a glucose curve test done once a year to ensure it was the right dosage especially since he had one issue of hypoglycemia, unfortunately our regular vet clinic was short staffed on doctors so we decided we would try a clinic where we believed the vets were qualified....we were wrong.
Dec 16/24 our dog went in for his glucose curve test. Our dog had been on a dosage of 7 units twice a day for over 2 years with only one time issue. This clinic dropped his insulin down to 2 units twice a day and backed that decision up with he was most likely in remission which was not correct and a specialty animal hospital with internal medicine veterinary specialist said they have NEVER seen this in dogs only cats. Between Dec 16th and Dec 26th we took our guy multiple times back to this vet clinic with concerns of how he was acting..increased urination which is common with untreated diabetes to be told that it was our fault including that our 7 year old granddaughter must be giving him treats.. she has grown up with our dog and knew the dangers of snacks / treats that can happen with diabetes .. let me reiterate our dog was diabetic for over four years and it was controlled, and we have detailed medical records to show.
Dec 27th we took him to different vet clinic and asked Family Pet to send over his medical records which took multiple calls requesting them and hours before they were received and when I reviewed the records on our dogs last time being seen by the “vet” he made a note that I declined physical exam … first of all I assumed since we brought him in multiple times between Dec 16th - 26th that when he being examed by the vet and having blood taken that would be part of a physical exam. The new clinic accessed and stabilized him so we could make the trip to Boundary Bay that specializes in urgent care. He was diagnosed with pancreatitis, fluid in his tummy that required an NG tube and blood sugars that spiked or dropped dangerously low as they struggled to get his insulin to regulate which is hard to do when the pancreas is not functioning properly. He was finally stable enough to come home Jan 2 with medication for nausea and pain, feeding and pain management schedule of every three hours and glucose sensors which we had to change every two weeks until March 21st. From the time he was released he was under medical supervision by an internal medicine team and it looked like he might make it however all the damage that was done starting Dec 16th caught up to him and all of us and when we had exhausted all options we were left with the most humane choice which was to have him put to sleep. What we were left with is the heartbreak of the loss of a beloved family member, thousands of dollars in vet bills and ashes.