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I’ve never had such a disappointing experience with a law firm before. I paid over $3,000 to have my trust prepared by Fears Law Firm. The lawyer handling my case left the firm without notifying me, and my case was left unfinished with no one taking responsibility.
After repeated phone calls and emails, the firm finally sent me a so-called “final version” of my trust — but it did not reflect what we originally discussed or agreed upon. Since then, I’ve received no response to any of my follow-up emails.
The front desk staff were also unhelpful and rude. It seems like poor customer service is part of the firm’s culture, not just a few individuals. In my experience, they are more focused on collecting fees than providing quality legal service or client care.
I regret trusting them with such an important matter and would not recommend this firm to anyone seeking reliable or professional service.
After repeated phone calls and emails, the firm finally sent me a so-called “final version” of my trust — but it did not reflect what we originally discussed or agreed upon. Since then, I’ve received no response to any of my follow-up emails.
The front desk staff were also unhelpful and rude. It seems like poor customer service is part of the firm’s culture, not just a few individuals. In my experience, they are more focused on collecting fees than providing quality legal service or client care.
I regret trusting them with such an important matter and would not recommend this firm to anyone seeking reliable or professional service.
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