La Vida Salon And Spa
Unclaimed
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1580 Ouellette Ave, Windsor, ON, Canada
Reviews from the web
Google
167 reviews
ROMW
1 review
Reviews
I hate that I have to re write this review after a year. Last year I went in for a little "me" time away and booked an appointment as I've been to this salon a couple times before and had amazing experiences.
This time was not. I booked a sugar scrub/ massage and a facial. My scrub/ massage was not good. I got the scrub for 15-20 mins then went to wash off, when the girl came back in, she lightly rubbed me down in oil. My services were done 20 mins early (did have to wait for a bit for her to come back in after washing off the scrub)
When I was done, I asked them does the massage not come with it anymore? The lady that gave me my services as well as the manager on duty both said oh no just a light rub down. I did tell her I was done early as well which I got a discount to 88$ for that service (88$ for a 20 mins scrub ok?)
I did write a review which the owner Frank called me personally to find out what happened. In said call he did offer me to come back when him and his wife were home to get the service again on them and he would have his wife do it, so it was done correctly.
So now I am here writing this review. I wanted to take my bestie for the scrub/massage for her Christmas gift and figured since I have the free one, I will join her (we always go together anyways)
We are just booking for May 9th as with life this was the only time we could get in together. Well Frank just called and said he did not offer me a free one and that I got a discount that day. I said OK sure I got a discount but 88$ for a sugar scrub ok whatever. He made it seem like I needed the free service, I don't I can pay for myself, but when you are offered a free service for the service you didn't get then to now turn around and change your mind and say you don't remember saying that, is crazy to me. He made me happy in this time so I would take my original review down (which I did after speaking with him as I thought he was making it right, guess not)
Needless to say, we have now cancelled our appointment, and we will not be returning to La Vida Salon again!
This time was not. I booked a sugar scrub/ massage and a facial. My scrub/ massage was not good. I got the scrub for 15-20 mins then went to wash off, when the girl came back in, she lightly rubbed me down in oil. My services were done 20 mins early (did have to wait for a bit for her to come back in after washing off the scrub)
When I was done, I asked them does the massage not come with it anymore? The lady that gave me my services as well as the manager on duty both said oh no just a light rub down. I did tell her I was done early as well which I got a discount to 88$ for that service (88$ for a 20 mins scrub ok?)
I did write a review which the owner Frank called me personally to find out what happened. In said call he did offer me to come back when him and his wife were home to get the service again on them and he would have his wife do it, so it was done correctly.
So now I am here writing this review. I wanted to take my bestie for the scrub/massage for her Christmas gift and figured since I have the free one, I will join her (we always go together anyways)
We are just booking for May 9th as with life this was the only time we could get in together. Well Frank just called and said he did not offer me a free one and that I got a discount that day. I said OK sure I got a discount but 88$ for a sugar scrub ok whatever. He made it seem like I needed the free service, I don't I can pay for myself, but when you are offered a free service for the service you didn't get then to now turn around and change your mind and say you don't remember saying that, is crazy to me. He made me happy in this time so I would take my original review down (which I did after speaking with him as I thought he was making it right, guess not)
Needless to say, we have now cancelled our appointment, and we will not be returning to La Vida Salon again!
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