RE/MAX Plus City Team, Brokerage | #1 Real Estate Team | Real Estate Brokerage Toronto-Buy/Sell/Assignments/ Rentals
Unclaimed
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14B Harbour St, Toronto, ON, Canada
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Leased a unit where the den was inaccessible during viewings due to the previous tenant using it as a storage area. Upon receiving the keys, there was substantial damage to the walls, especially in the den, and the unit had also not been cleaned.
RE/MAX refused to accept any responsibility for the damage to the walls and instead passed the blame to my realtor and myself. RE/MAX expected me to pay for a repaint and the necessary repairs at my own expense.
Their claim was my realtor and I should have requested another viewing with the den emptied and added a repaint as a condition of the offer.
They also argued the cleaner had visited the unit a second time after I received the keys and made a complaint however the unit had clearly not been cleaned to professional standard.
Overall, it's very clear the unit had not been properly inspected after the previous occupants left. Some of the previous occupant's belongings were still in the unit and the standard of maintenance and cleanliness was absolutely sub-par.
RE/MAX did offer to send the cleaner back while I was present however at this point, I have no confidence in RE/MAX or the owner to maintain the unit properly. This is easily the worst real estate experience of my life and I wouldn't recommend RE/MAX to anyone.
RE/MAX refused to accept any responsibility for the damage to the walls and instead passed the blame to my realtor and myself. RE/MAX expected me to pay for a repaint and the necessary repairs at my own expense.
Their claim was my realtor and I should have requested another viewing with the den emptied and added a repaint as a condition of the offer.
They also argued the cleaner had visited the unit a second time after I received the keys and made a complaint however the unit had clearly not been cleaned to professional standard.
Overall, it's very clear the unit had not been properly inspected after the previous occupants left. Some of the previous occupant's belongings were still in the unit and the standard of maintenance and cleanliness was absolutely sub-par.
RE/MAX did offer to send the cleaner back while I was present however at this point, I have no confidence in RE/MAX or the owner to maintain the unit properly. This is easily the worst real estate experience of my life and I wouldn't recommend RE/MAX to anyone.
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