Russell’s Heating Cooling Plumbing & Electric

Unclaimed
4.6
1133 reviews

Location details

1100 Executive Blvd, Chesapeake, VA, USA
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Reviews from the web

Google 1132 reviews
4.6
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ROMW 1 review
1.0

Reviews

Catina Smith
5d 9h
Please bypass this company when seeking an HVAC company. On 1/16/26, we called in a no-heat service call and were scheduled for 3-4 pm on the same day. Not even 30 minutes later, we received a call from dispatch rescheduling the time to 6-8 pm on that same evening. Needless to say, we followed up around 7 pm w/ dispatch to confirm that the technician was still coming out, and she assured me that he was. Another call to dispatch at 8 pm, 9 pm, and 9:45 pm. Dispatch could not reach their supervisor or the technician. To make a long story short, the technician never called or showed up to the scheduled service appointment. This was a total waste of time, unprofessional, and unacceptable customer service. We have a tenant with a special needs child and no heat in the home. I would never recommend this company to anyone.

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Hours

  • Monday 8AM-10PM
  • Tuesday 8AM-10PM
  • Wednesday 8AM-10PM
  • Thursday 8AM-10PM
  • Friday 8AM-10PM
  • Saturday 8AM-10PM
  • Sunday 8AM-10PM

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