Scruffy To Fluffy
Unclaimed
-
4929 Malden Rd, Windsor, ON, Canada
Reviews from the web
Google
70 reviews
ROMW
2 reviews
Reviews
Booked a 10 month old small pup for first cut there as it was closer so trying a new place . They completed the work ,but I was told when I arrived for pickup that they were a 'high volume' business and the pup was too distracted and I needed to fine another place to take her next time . So possible 10yr worth of business was not worth the extra time on the first visit. I asked to have the manager call to discuss this and that never happened .
Groomer did a great job and have in the past on my two golden doodles. However I was late dropping off and although I am very conscious of peoples time as I am a NP and know what it is like when pts are late, I honestly did not hear my phone as it was malfunctioning.
Upon drop off I was informed that I would be charged a late fee of $10/dog because I was 15 min late. Then they tried to call me for pick up and again I did not get the call cuz my phone was malfunctioning. They called my daughter (who just had her dog groomed there a few days before) thanks to my referral. She then text me and I called back apologizing. I was not late in picking up. When I explained my situation there was no understanding. What has this society come to. Do we ever cut people slack. I am a good paying customer and typically tip as I like the work, but the attitude was terrible and to add to it they make you stand out int he cold so only one person is at the desk at a time. Dog hair all over the so called reception area. Seems they need to accommodate the customer a little more if they want people to recommend them. If their facility is not set up to do that then they need to fix it. Consider yourself a past tense. Will not recommend.
Upon drop off I was informed that I would be charged a late fee of $10/dog because I was 15 min late. Then they tried to call me for pick up and again I did not get the call cuz my phone was malfunctioning. They called my daughter (who just had her dog groomed there a few days before) thanks to my referral. She then text me and I called back apologizing. I was not late in picking up. When I explained my situation there was no understanding. What has this society come to. Do we ever cut people slack. I am a good paying customer and typically tip as I like the work, but the attitude was terrible and to add to it they make you stand out int he cold so only one person is at the desk at a time. Dog hair all over the so called reception area. Seems they need to accommodate the customer a little more if they want people to recommend them. If their facility is not set up to do that then they need to fix it. Consider yourself a past tense. Will not recommend.
Write a review
Improve your online reputation with ReviewsOnMyWebsite
35,000+ businesses use ReviewsOnMyWebsite to easily monitor, collect, and display their best reviews on their website.
Get started freePeople also viewed
35,000+ businesses use ReviewsOnMyWebsite to collect and display customer reviews easily
You're almost done!
Choose how you want to post your review.
By signing in, you agree to ReviewsOnMyWebsite's Terms of Service and Privacy Policy