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I took my dog for a cut on his rump, I was charged $1000+ for sutures, and medications. he was sedated, operated on, and equipped with a protective cone. I was given instructions which I followed to the letter. however, less than 24 hours later, the sutures burst open. I returned to vet-er right away with my dog, and informed them. after waiting several hours, I was told in order to repair the botched surgery, I would have to pay the same $1000+ minus the cost of the medications. then they left me sitting in a room his wound gaping, oozing blood, and told quite rudely, to pay or go away. it was a dismissive, gut wrenching experience. I plan on taking action. awesome, friendly smiles up front, but they really couldn't care less once they collect your money.
I took my dog here as she was in respiratory distress and was turned away care from the west Edmonton animal hospital. Vet ER was amazing and got my dog into an oxygen chamber, examined and X-rays right away. Although my dog was having congestive heart failure and passed away they were very compassionate, kind and professional. The front staff as well as the vet. I was very happy with the care they provided.
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